What if I change my mind and need to cancel?

Modified on Wed, Nov 13 at 12:42 PM

Cancellations must be made in writing and emailed to training@iiacustomersupport.org at least 4 weeks before the event start date to receive a full refund. Cancellation notifications via social media (e.g., posting on our Facebook page or a tweet) are not acceptable.

A per person cancellation fee of US $495 is assessed for cancellations received from four to two weeks out from the start of the event or you may transfer your registration to a different offering within the next 12 months without incurring the cancellation fee.
No refunds or transfers will be processed for cancellations received two weeks or less from the start of the event.
You may substitute another individual for the same event date and location, as long as they have the same membership type.

Fees, courses, and program content are subject to change without notice. At times it might be necessary for the IIA to cancel a specific seminar. Customers will be contacted regarding a refund or to make arrangements for future training.