Can I cancel or modify my order?

The IIA guarantees your satisfaction! If the product you order does not meet your needs, send it back to the IIA Distribution Center along with a copy of your packing slip within 30 days, and we will gladly issue a refund or credit. The product must be in restockable condition. Please address your return to:

IIA Distribution Center
9050 Junction Drive
Annapolis Junction, MD 20701

Please allow four to six weeks for a refund. The amount of the refund or credit will be the invoice amount less the shipping and handling charge, other prepaid postage charges, and the US $30 bank collection charge (if applicable). Please note:

• The IIA is not responsible for merchandise damaged while being returned to us and will not issue a credit or a refund. The customer will be responsible for filing a claim with the shipper.
• The IIA does not accept returns of downloadable or online products including eBooks.
• College and university bookstores will be charged a 5 percent restocking fee.
• The IIA will also not issue a refund or credit for discontinued merchandise.
• If returned outside of the parameters of the return policy, the shipment will be returned to the customer at the customer's expense.

If you have questions regarding a product you have purchased, you can submit a request to Customer Support.