How do I request a refund?

Please review the refund policy for your return prior to submitting your return request.

To request a refund, please do the following:

1. Log into your MyIIA Portal using your IIA credentials.
2. Select My Transactions and then click on Orders.
3. Select the order that you want to return and press on Return Item(s). Please note that if your order is not eligible for a refund, the Return Item(s) option will not show.
4. Select the quantity to return.
5. Select the return reason and please leave a comment stating why you are requesting a refund.
6. Submit the return request.

Shortly after your return request has been submitted, you will receive an email acknowledging the submission. Please allow up to 14 business days for your return request to be investigated. Refund requests submitted for ineligible products will be rejected. You will be notified by email once the status of your request has changed. 

Please note that if your refund was approved, the funds will go back to your original method of payment. If paid by check, a refund check will be mailed to the billing address associated with the order. We are unable to modify where the refund will be returned to.