What can I do if I have difficulty making a payment?

Modified on Thu, Sep 24 at 2:19 PM

Please clear the browsing history and close all tabs and/or open windows. Once you have done that, please re-attempt the steps to process payment. You may have to try using an incognito window on Google Chrome (Ctrl+Shift+Del), New InPrivate window in Edge (Ctrl+Shift+N) or New Private in Firefox (Ctrl+Shift+P) which seem to work best.   Please avoid using mobile devices.


If clearing the browser does not work, it may be an issue with your bank/credit card provider. If so, please contact your bank/credit card provider to approve the transaction and then try again to process payment. Sometimes the financial institutions do not allow certain transactions to go through in order to protect their customers' interests. Alternatively, you may try another credit card.

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