If it is a certifications product which you transact via your CCMS account, please select “Help” from the top menu bar on your CCMS homepage then click on “Open New Case”.
For all other purchases, please submit a ticket HERE and toggle to "Customer Support" under the category. Please attach a screenshot including the URL address, error message and showing you are logged into your account so that we may investigate further.
If it is a time sensitive payment, feel free to call us at 1-407-937-1111, Monday through Friday between 8:30 AM – 12:30 PM and 1:30 PM – 5:00 PM ET. One of our representatives will be happy to assist you with your payment.
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